"Great Service Department"

It's an understatement to say that  electrical problems in cars can be difficult to diagnose. Especially intermittent ones.  

I took my 99 Avalon (yes, I am the only person under 55 that drives this great car) to Boulder Toyota for an air bag warning light problem.  Paid to have it fixed and away I went.  However after a short time the light started to come back on - again intermittently.  After the second return trip we finally got it to come back on while at the shop.  

Boulder Toyota changed the diagnosis and without going into a lot of detail about the the exact parts etc... it was apparent to all that the initial diagnosis and repair was incorrect and unneeded.  Most dealerships and independent shops would have said "tough" or "we had to replace the first set of parts to find out the problem with the other parts" or some such BS.  Not Boulder Toyota.  The service writer said "do you want me to cut a check for the initial repair or apply it to the next repair?  I was blown away by the honesty.

I have not decided what to do about the needed and very expensive repair but I went ahead and had them do a complete brake job (to replace the crap installed at Mineke) and applied my credit to that work.

I have never had a service place stand so tall and be so honest.

Mark M, Boulder

"Excellent Service Department"

Dear Sir,
We are writing to thank you for the excellent service that we have received from Boulder Toyota's Service Department  over the past 5 years.  During that time we have had out two Toyota's serviced by your department on numerous occasions and each time we have received excellent service.

In particular we would like to commend Dale Baker and his co-workers on the Red Team.  Dale is the model of what a service team leader should be.  He is helpful, honest. reliable, and thoroughly professional and he is supported by an outstanding team of service technicians.  We feel confident that each time we bring our vehicles to Dale to fix a problem that the cause of the problem with be quickly identified, the problem fixed, and that we will be charged only for the work that truly needs to be done.  Likewise, we know that when we bring our cars in for routine service that Dale and his team will put them into tip top shape and not recommend service that is not really needed.  Boulder Toyota is indeed fortunate to have employees like Dale and his team. 

After having dealt with numerous other automotive service departments, we know how difficult it is to find a service department as excellent as Boulder Toyota's.  We truly appreciate your excellent work.

,

"Amazing Customer Service"

Dear Fred,
I am writing to thank you for all your assistance and hard work in regards to the purchase of my new Jeep.  I know it wasn't an easy sell, and you and Katie went beyond the call of duty on my behalf.  I love my new car, and I so appreciate all you both did to make it happen.  I'm happy to spread the word about the amazing customer service I received and hope to bring you more business in the future.

Thank you so much for all your help and support.  Please feel free to use me as a reference in the future - I'd be happy to share my story with potential customers.  I wish you a very joy-filled and prosperous New Year!

Best Regards,
Terri Kirby

Terri Kirby,

"Great Follow-Up"

Hi Nang,
It was great working with you again as well. We really appreciated all of your help, as well as your great follow-up and responsiveness. Feel free to pass our comments on to your management!
 
Ken Roth

Ken Roth,

"Support Guys are AWESOME"

Thank you! Boulder Toyota for your support you guys are awesome when it comes to doing business.My thanks goes out to both Micheal and sales manager Steve for making this deal happen. I will tell many people my experience,that you provided us.five thumbs up keep up the great support.
Thanks again from,

The Gutierrez Family,

"Great Vehicle"

We love our new Prius and could not be happier with it.  In fact, Jeff and I fight over who gets to drive the Prius (our other car is a Lexus 400h - a nice car but we both prefer our Prius).

Our Prius was one of the two green Prius that were hit this summer by a large falling tree on Broadway (there was a big article about it in the Daily Camera) and my car was barely dented.  While a tree branch went throught the windshield and entire dashboard of the OTHER Prius, the driver and her passenger were also uninjured.  Their car was totaled and they are getting another Prius.  A great Prius story with a happy ending. 

If we have friends looking for a Prius (or a Toyota) we'll definitely send them your way. 

Lisa and Jeff,

"Great Experience!"

Vandy.....you were a pleasure to deal with.it's usually a fight to the finish and the customer loses on car deals.You are the best salesperson I have ever worked with!!

Thanks,

Jerry and Lisa,

"Great Service"

Dear Toyota Management,

 

I wanted to share my appreciation for the excellent customer service I have received from Vinnie Ferrara.  My husband purchased a new Toyota Highlander Hybrid from Vinnie about a year ago and we were so pleased with the vehicle and Vinnie's excellent service, that we called Vinnie to help us find a slightly used one for me.  Vinnie was very pro-active on our behalf and we happily purchased my 2009 Highlander recently.  Vinnie supplied us with keychains with his number on them and encouraged us to call for ANY reason EVER: rain, snow, sleet, hail, day/night, or weekend.  I found myself stranded today when my car would not start and called Vinnie's number and he very enthusiastically came to my rescue.  This service is above and beyond comprehension and I applaud your fortune in having THE very BEST employee on the planet!!

 

Amy,